Karen Mcintosh´s profile

Reviews (1)

Protect Line

Write a catchy header to make your review stand out

Well a good start would perhaps be getting the name right !!! Its ALEX not Karen thanks !!

20 February 2013

Reply from Protect Line

Dear Alex

Thank you for your review on Trust Pilot.

We have taken a look at the details of your policy application. Your email address was given as the main point of contact for Protect Line to send information to. Your wife is named as customer A on the application and you are named as customer B. The e-mail that was subsequently sent would have been received by you (customer B) with customer A as the salutation.

On this occasion, your email was used as a the main point of contact and therefore, when the system triggered the email to the main policy holder by name, it was sent to the email address on file, which was yours. I can completely understand your confusion and apologise for any inconvenience caused. I do hope this helps to explain the situation. Should you wish to update the contact information and provide Protect Line with an alternative e-mail address for any future contact, we would be more than happy to assist.
Thank you for making contact, your opinions matter.

Karen Mcintosh´s profile

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Karen Mcintosh
Reviewer
United Kingdom

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