Ordered a monthly SIM on 4th December but have never received it. And the sods took out one month's money on Direct Debit. Tried all ways to contact them, but you need a Three mobile number to get into the part of their websit where you can raise problems. Two emails were ignored (they don't provide an email address on their website - you have to work it out).
I was prepared to write off the money they'd taken off me, putting it down to experience of these cowboys. I cancelled the Direct Debit but now they are seriously harrassng me for money for the SIM/service which they're not providing. Threatening letters, six telephne demands in five days in spite of explaining each time that I've had no SIM.
Been kept on HOLD on their 5p/minute support site for 19 minutes, fourteen minutes, and seven minutes on the three occasions that I've tried to get things sorted..
Do threatening demands for money for goods/services that have not been supplied constitute extortion?
Their Indian support service is a joke (or would be if it wasn't so expensive and frustrating). Long, long wait times on hold, then when you do get an operator he/she is likely to put you on hold while they "find out". And without being racist their English isn't too good (at least for the six operators I've spoken to). And when things do get a bit fraught and you ask to speak to a supervisor, you'll be put on hold again, ticking up those 5p/minute charges, and eventually give up.
Oh, and if the Three guy wants to know my Three mobile number - I haven't got one because I've never received a SIM - their support operators find this concept a little too taxing for them to understand :-)
Diana Nikolajeva found this review useful
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