MR Alan Mew´s profile

Reviews (2)

Wren Living

Our kitchen makes a wonderful first impression as you enter our house.

Buying our kitchen from Wren was an extremely efficient and satisfactory experience. We had renovated a 100 year old bungalow and transformed it into a house with a modern, open plan interior to accommodate a little person with special needs. Our Wren kitchen has just 'made' the downstairs living area. The design service was second to none and, despite our changing time scales, the delivery team got it spot on. Thanks to everyone.

IronmongeryDirect

They tried to be helpful

The delivery driver did not bring two items because they were damaged back at base. However, we neither have the parts or the refund and we are unsure of the next step. The lady at the end of the telephone was helpful but no one has got back to us with a response. £23 is £23 pounds after all. Otherwise, a quick and efficient service.

18 February 2013

Reply from IronmongeryDirect

Dear Mr Mew

Thank you for taking the time to provide us with your feedback.

I am really sorry for the confusion in regards to the damaged items. I am pleased to hear that my colleague Sarah has spoken to you this morning and the replacement items will be delivered tomorrow morning. Hopefully this hasn't caused a delay in your work.

Kind Regards
Nicola Miller
Team Manager

MR Alan Mew´s profile

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MR Alan Mew
Reviewer
United Kingdom

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