I placed an order as the website was showing the item as being available from stock.The following day I received an email saying it wasn't and I subsequently phoned, used live chat, left emails asking for the order to be cancelled and for a confirmation to be sent, but nobody got back in touch.I tried and tried but was completely ignored until I finally got an email response asking what I wanted to do. I asked for the order to be cancelled but again received no response.Today they have sent me an email saying the item has been dispatched . They are utterly useless and I wouldn't dream of ever using them again.
Ordered an acoustic guitar online and it turned up faulty, this should have been checked as it was dispatched from a store.Customer services were very efficient arranging collection of the faulty guitar and sending a replacement.
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