Kevin Keeling´s profile

Reviews (3)

Fatbirds

Caused me major embarassment

I ordered 2 pairs of trainers one for myself and another as a gift for my sister.Both items were in stock when I placed the order.After nearly a week nothing had arrived and I was promised that some delivery would be made Tuesday and Wednesday of this week.The first pair arrived but the second pair seemingly do not exist.I now have the embarassment of telling my sister that she will not be getting the present I had promised her.Stock figures should be accurate always.Would never use this supplier again.

21 March 2014

Reply from Fatbirds

Dear Kevin,

I am very sorry to hear you feel this way, as I explained in our email conversation, we had dispatched these items to you and unfortunately this pair were lost by UKMail.

Loss of goods by the courier is a rare occurrence but it does happen and unfortunately we have no control over this.

We still have our huge footwear clearance running and we are happy to dispatch you an alternate pair of shoes should you wish to exchange.

Kind Regards

Karl

Proviation

Absolutely dreadful

I placed an order as the website was showing the item as being available from stock.The following day I received an email saying it wasn't and I subsequently phoned, used live chat, left emails asking for the order to be cancelled and for a confirmation to be sent, but nobody got back in touch.I tried and tried but was completely ignored until I finally got an email response asking what I wanted to do. I asked for the order to be cancelled but again received no response.Today they have sent me an email saying the item has been dispatched . They are utterly useless and I wouldn't dream of ever using them again.

Paul Kerry, Hal Igarashi, Arne Kjellström, scott, RDC, Bobby9768and Nebojsa Markovic found this review useful

23 January 2014

Reply from Proviation Pilot Shop

We're sorry for the poor communications on the order.

It has been cancelled. No payment was taken and it was held back from despatch.

Thank you for your recent correspondence, advice and understanding on the matter.

Kind regards,

Alex.

Dawsons Music

Good & Bad

Ordered an acoustic guitar online and it turned up faulty, this should have been checked as it was dispatched from a store.Customer services were very efficient arranging collection of the faulty guitar and sending a replacement.

21 February 2013

Reply from Dawsons Music

Hi Paco,

Thank you for your review. I am sorry to hear that there was a fault with your item as this should have been checked prior to dispatch. I will look into how this happened and pass the feedback on to the store.

If there is anything else we can do, please do not hesitate to contact me directly on 01925 582 420.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager
Kindest Regards,

Kevin Keeling´s profile

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Kevin Keeling
Reviewer
Male, 1968
United Kingdom

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