Helen Dye´s profile

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Im on the point of cancelling my account

After receiving a pink towel bail instead of a Ferne Cotton Coat I am on the verge of cancelling my account. Not because this is the first error they have made.... oh no, i regularly receive parcels with items missing but the item is showing on the delivery note... I am then left in a position where I am trying to defend myself that I am not lying as this has now happened so many times. And how many times have I got to the collect + store to find that they cant scan the bar code and I cant take the parcel? Its happened so many times I have lost count. I thought that it was only me that was having bad luck with Very's service but clearly not. They are failing their customers and need to read these reviews. I am tired of making complaints now over the telephone as nothing ever changes. Very get your act into gear fast and resolve these issues!!

Lyndsey Murton found this review useful

Helen Dye´s profile

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Helen Dye
Doncaster, United States