After receiving a pink towel bail instead of a Ferne Cotton Coat I am on the verge of cancelling my account. Not because this is the first error they have made.... oh no, i regularly receive parcels with items missing but the item is showing on the delivery note... I am then left in a position where I am trying to defend myself that I am not lying as this has now happened so many times. And how many times have I got to the collect + store to find that they cant scan the bar code and I cant take the parcel? Its happened so many times I have lost count. I thought that it was only me that was having bad luck with Very's service but clearly not. They are failing their customers and need to read these reviews. I am tired of making complaints now over the telephone as nothing ever changes. Very get your act into gear fast and resolve these issues!!
Lyndsey Murton found this review useful
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