English: My girlfriend and I were stranded in NY during Hurricane "Sandy" we should have been home the same day it arrived, we phoned the Lufthansa and were told we had to go to the airport to get vouchers for a hotel and food even though the hurricane was upon us.
So we did that right away and when we arrived at the airport the airport was closed and we could do nothing. We went to the nearest hotel and called Lufthansa once again Lufthansa told us that we could just check in and order something to eat they would refund our money when we got home again. All in all, while we sat at a small hotel and rode the storm out we were rebooked about 8 times when we finally had been told we had been booked on a plane, we went to the airport and was told that we never had a place on the plane and they couldn't do anything about it, it was only when they saw that my girlfriend was 6 months pregnant that we were put standby for a SAS flight we got on the plane as the last two persons. So all in all a terrible experience we have not seen our money yet and we contacted Lufthansa right after we came home from the U.S. in early November its now the 22 of february 3 months later1
Dansk: Min kæreste og jeg strandede i NY under orkanen "Sandy" vi skulle have været hjemme samme dag den ankom, vi ringede til lufthansa og fik at vide vi skulle tage i lufthavnen for at få vouchers til hotel og mad selv om orkanen var over os.
Det gjorde vi så med det samme og da vi ankom der ude var lufthavnen lukket og vi kunne intet gøre. Vi tog til det nærmeste hotel og ringede endnu engang til Lufthansa som fortalte os at vi bare kunne tjekke ind og betale mad de skulle nok sørge for at refundere vores penge når vi kom hjem. Alt i alt mens vi sad på et lille hotelværelse og red stormen ud, blev vi ombooket ca 8 gange da vi endelig havde fået at vide vi var kommet på et fly, tog vi til lufthavnen og fik at vide at vi aldrig nogensinde havde haft en plads på flyet og de ikke kunne gøre noget, det var først da de så at min kæreste var gravid i 6 måned at vi blev sat standby til et SAS fly og kom heldigvis med som de sidste på det fly. Så alt i alt en frygtelig oplevelse vi har ikke set skyggen af vores penge endnu og vi rettede henvendelse lige efter vi kom hjem fra USA i starten af november måned. Det er nu 22 februar 3 måneder senere.
martin found this review useful
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