After choosing what I wanted from a very well designed, easy to use website. The system crashed during the payment stage, and I wasn't sure whether the order had been taken or not.
It was late Friday night, so I waited until Saturday morning to confirm the status.
The first person I spoke to - told me I would have to wait until Monday when the accounts office opened to confirm whether the payment had gone through or not.
This was wrong, I rang again took another option on the multiple choice telephone offerings we all have to manoeuvre these days, and spoke to a different person; who checked the status - confirmed it hadn't gone through properly and they re-assured me that using the site to pay again, would not result in two mattresses being delivered. After that everything was great - good product, delivered on time, exactly as stated. I will be using this company again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.