123-reg

Painless customer support

I have used 123-Reg for at least 5 years, and find them easy to use. I've had a few technical queries (usually caused by my own mistakes or inexperience) which have always been sorted swiftly by their online help desk (which I assume is overseas due to quick response and foreign names involved) without any problems or communication difficulties.

This week I needed to cancel one of my hosting accounts so I phoned up the 0845 number. It was answered very swiftly and both people I spoke to were friendly and polite.

My request was handled without fuss, with no hard sell or resistance. The call handler did double check exactly what I wanted, to prevent misunderstanding. He also looked at my account and saw that a domain name was due to expire so checked that I wanted to allow that to happen, and keep the rest. His diligence was appreciated.

I had half expected to be put through to a foreign call centre, so it was a pleasing surprise not to have any communication difficulties.

I would recommend this company to anyone wanting low coast, low hassle, easy to understand domain registration, email services or hosting.