Dreams

Dreams.......more like bad dreams

Don't even waste your time looking at the store, let alone actually buying anything from there. We bought a superking size bed from Dreams in Wakefield, everything went ok till the delivery day. The delivery guys broke our front porch and hall light whilst taking things into the house, then kicked the baby gate off our stairs which is now broken. After taking the bed upstairs, they decided mattress wouldn't fit but they still tried......then they broke the mattress as well. After countless calls to customer service, they've given us 4-6 weeks for a new mattress. They then changed their mind to say they could pick it up within 2 days. They didn't come so we rang back, their excuse was someone had "forgot" to update the system and that they'll pick it up within a few days again. Still waiting for them to pick the mattress up and deliver a new one, even explaining about our young twins trying to pull the mattress down on the floor as it is still in our living room. All customer services could offer was £150 in Dreams vouchers and £80 from our final payment......not good enough. Now we're stuck with the bed as they've said it'll cost £500 in admin fees to cancel the bed. Delivery guys have done enough damage to the house so don't want them round again. Wish we'd gone somewhere else now, DEFINITELY WOULD NOT RECOMMEND DREAMS TO ANYONE, DO NOT SHOP AT DREAMS!!!!!!!!!!!!!!!