A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupidly did not raise a Paypal dispute in time so am powerless to recover my money without resorting to court action. I have lost count of the e-mails and phone calls. All communication has been initiated by me. They have not been rude just incompetent. If I get my money back and an apology I will update this feedback.
Update 24 March 13 - now 4 months and counting - revised rating to 1 star in light of extended delay in refunding my money. I have actually given up hope of getting my money back.
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