I ordered a Dyson vacuum cleaner for my daughter. The website was simple, but I needed to sort out a delivery query, and was able to telephone the company and have a pleasant and helpful conversation with a real person who resolved the matter without fuss. The Dyson safely arrived, well packaged and with timely email notice of impending delivery. Many thanks, an excellent service and would happily use Purewell again and recommend them. Oh, nearly forgot - the price was the best online too!!
This company has had our money for a Miele freezer since the beginning of January. They originally said they would deliver within 10 days, and I have made repeated calls to them. Two 'delivery dates' went by with no freezer arriving, each time there was an excuse. I rang again this week, first twice got the answerphone in the middle of the day, then someone answered and said that it would be in on Friday and delivered on Saturday, and they would email with delivery time. I asked if there were financial problems as the online number for the parent company, Raff Radio, was unobtainable and the guy laughed and said he hoped not and that the other showroom was closed years ago and that was the number I'd tried..
Today is Saturday. No email, no freezer, their answerphone has been on all day and I've just read the preceding review. Words fail me.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.