Jane Mallen´s profile

Reviews (2)

Purewell Electrical

real service from real people

I ordered a Dyson vacuum cleaner for my daughter. The website was simple, but I needed to sort out a delivery query, and was able to telephone the company and have a pleasant and helpful conversation with a real person who resolved the matter without fuss. The Dyson safely arrived, well packaged and with timely email notice of impending delivery. Many thanks, an excellent service and would happily use Purewell again and recommend them. Oh, nearly forgot - the price was the best online too!!


Liars and thieves

This company has had our money for a Miele freezer since the beginning of January. They originally said they would deliver within 10 days, and I have made repeated calls to them. Two 'delivery dates' went by with no freezer arriving, each time there was an excuse. I rang again this week, first twice got the answerphone in the middle of the day, then someone answered and said that it would be in on Friday and delivered on Saturday, and they would email with delivery time. I asked if there were financial problems as the online number for the parent company, Raff Radio, was unobtainable and the guy laughed and said he hoped not and that the other showroom was closed years ago and that was the number I'd tried..

Today is Saturday. No email, no freezer, their answerphone has been on all day and I've just read the preceding review. Words fail me.

Jane Mallen´s profile

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Jane Mallen
London, United Kingdom