Anthony Caldwell´s profile

Reviews (1)

Incredible service from start to finish

The service was incredible and very fast. Pickup of my parcel was so fast that I was still sealing up the parcel when the FedEx driver arrived to collect it. I had only placed the order with ParcelHero 30 minutes earlier at 10.00am on a Wednesday morning. Less than 36 hours later, at 4.00pm on the following Thursday, I was emailed to tell me my parcel had been delivered to the required address in Indianapolis, USA at 10.14am. This was 24 hours earlier than promised and I thought the original estimate was pretty good. The FedEx driver was great. I have never sent a parcel overseas before and certainly not to the USA - which I found out has some very strict rules regarding customs documentation. I hadn't a clue. However the driver helped me all the way. He gave me spare copies of the necessary forms and then showed me how to fill them in. All the time he had to wait whilst I filled in the necessary documents - but it was no problem for him. Nothing was too much trouble. Great service. All this at a price that was 50% to 80% cheaper than sending it directly via FedEx, UPS, DHL or Parcelforce. I will certainly be using ParceHero again if I need to send a parcel overseas or within the UK.

Anthony Caldwell´s profile

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Anthony Caldwell
United States