All aspects of the outward procedure were good, but I was very disappointed with the time we had to wait at the airport to be picked up. After picking up luggage I phoned to say we were ready for transfer and was told it would be about 20 minutes, after 30 minutes I phoned again to be told the transfer was probably held up in traffic. The waiting experince was exacerbated by the atrocious weather (not your fault), but the waiting area provides very little shelter.
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