Rosie Knightly-Ralston´s profile

Reviews (1)

Bride & Groom Direct

Big disappointment!

I looked for ages for the perfect Thank You cards for my Wedding guests. I paid over the odds at £30.80 for 30 cards compared to other sites but decided to go with Bride & Groom Direct and pay that little bit extra as the cards feature an image of Venice which is where i got married. They turned up tonight and i wanted to cry.I am so disappointed. They are not what i consider standard size. I didnt look at the size when i bought them (who does?) so obviously no refund for me! But come on, a card the length of my index finger is just not right and future customers need to be made aware.

18 February 2013

Reply from BRIDE & GROOM™ Direct

Dear Ms Rosie Knightly-Ralston,
Thank you for taking the time to review Bride and Groom. I'm sorry to hear that you're disappointed with the size of your Thank You cards. On the website, we do clearly state the size of the cards which is 100 x 100 mm.
With regards to rectifying any situation where our customers are unhappy, we will always do our utmost to help. I shall contact you by telephone to see if we can help.
Kind regards,
Ellen Dobson
Customer Service Supervisor

Rosie Knightly-Ralston´s profile

profile image of Rosie Knightly-Ralston
Rosie Knightly-Ralston
Liverpool, United States