Brad Thomas Lancaster´s profile

Reviews (1)

Bozowi

absolutely disgraceful service!

sent phone off in non-working condition. used there free post service with a certificate of posting for reference. took two weeks to receive an email claiming the charging port was damaged and they were only offering £6!!!

charging port was NOT damaged in any way, shape or form. I HAVE BEEN RIPPED OFF. in order to receive my phone back, if i rejected the offer, i was subject to returns postal charges. i still have another phone to be recycled by bozowi, which has currently been in the post for almost three weeks, and i'm not looking forward to it.

DO NOT, I REPEAT DO NOT USE THIS SERVICE. DO YOUR RESEARCH AND EMAIL THEM WITH PHONES CURRENT CONDITION TO GET CONFIRMATION, THIS COULD HAPPEN TO YOU, AND BE RIPPED OFF WITH A VERY EXPENSIVE MOBILE PHONE!!

Charlotte, Sheriff Popoola, Alana Kane, Mike Ginmanand Chowdary Cy found this review useful

18 February 2013

Reply from Bozowi

We appreciate all reviews positive and negative, however your opinion does not reflect the true course of events.

We received your phone and processed it the same day, we are not responsible for any delays within the postal service and recommend on our website and with our letter we send with the freepost envelope for our customers to use a tracked service to ensure a safe and quick delivery to us.

On further examination of the device you sent us, the device has components missing and is incomplete. As stated in our testing criteria a device must be in one piece. We can provide photos of this if you wish.

The definition of non-working is to have a handset that is repairable otherwise the device is scrap. Our site states that we offer zero for devices like the one you sent to us, however we believe it to be fair for our customers to offer a scrap value of the salvageable parts on the device. Hence the offer of £6 to you.

We look forward to hearing from you in regard to amicably working out any issues you may have.

Brad Thomas Lancaster´s profile

profile image of Brad Thomas Lancaster
Brad Thomas Lancaster
Reviewer
1989
City of Sunderland, United Kingdom

About