Aufona´s profile

Reviews (1)

Bride & Groom Direct

Beautiful invitations...but see through envelopes???

Ordered Save a Dates and Invitations through Bride and Groom Direct..

Very pleased with the quality of them both...however, very disappointed with the quality of the Wedding invitation envelopes... when invite was placed inside, you could you all our wedding details clearly! Not good.

When I contacted Bride and Groom Customer Service....I was given the response 'because no-one else has ever complained about this problem, that there was nothing they could do'!

NOT the response I was hoping for, feel let down after being so pleased with the quality of the card invites :-(

18 February 2013

Reply from BRIDE & GROOM™ Direct

Dear Aufona,
Thank you for taking the time to review Bride and Groom. I'm very sorry that you're not happy with the quality of the envelopes that we supply with our invitations. We have cream or white envelopes to match all of our designs, and this is the same quality of envelope across the board.
I will telephone you to discuss this matter and see if we can help in any way to rectify the situation.
Kind regards,
Ellen Dobson
Customer Service Supervisor

Aufona´s profile

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United Kingdom