Chocolate Now!

tasty chocolates, quick delivery

I ordered a selection of chocolates for my fiance and they were delivered to him within two days. He said the majority of the chocolates were delicious.
However, I had specifically picked chocolates I knew he would like but those are not the ones he received. He said he received two chocolates that contained coffee in them which he hates. He also did not receive the specific fruit flavors/liqueur flavors I picked out for him. All in all I think he would have been much happier with the selection I originally picked for him. I am not pleased that the offer the service of hand picking chocolates and then don't follow what you pick out.

*While my initial experience with ChocolateNow was not quite satisfactory, they quickly remedied the problem. My fiance received a new box of the correct chocolates within a day of my posting my initial review. I realize mistakes happen and I am very happy with ChocolateNow's quick action to fix the problem. I highly recommend them.

17 February 2013

Reply from Chocolate Now!

Oh DEAR! I'm very sorry to hear we messed up! Getting the wrong chocolates is a very rare event indeed - we must have accidently switched your box with another one during the Valentine's rush! Thanks for letting us know, a new box of chocolates will be on it's way tomorrow.
- Vicky