Sarah Barber´s profile

Reviews (1)

Poor and tedious returns policy, awful communication, all round terrible customer service

I ordered a Gemini Joytab 9.7" tablet just after Xmas, got a great deal and the tablet was delivered promptly by DPD and I was kept well informed and was initially happy. However on the 15th January the item would not charge and was obviously faulty. I called Box and was told to request an RMA number through the website, I recieved this on 16th January and was given a date for DPD to collect on 22nd January, DPD did not turn up on the day due to bad weather. I recieved no contact from DPD or Box regarding them not arriving, I found this out through checking the DPD website. I expected them to arrive the following day, they didn't arrive that day or the following day either. I emailed Box and waited until 24th January for Box to email me back and they rearranged collection for the 25th January. The item was collected that day and I recieved an email from Box on the 28th January confirming reciept of the tablet. I heard nothing from Box with the 7 days they had quoted so emailed them on the 7th Feb regarding my Tablet and nobody bothered to respond to my email at all. I waited and emailed them again with a more forthright email on the 12th Feb and eventually I got a response back on the 14th Feb with an apology and a load of old flannel about it being their busiest time, like that is my problem and I would expect the Xmas period to be well over by February. They did replace my item and sent it out for delivery on the 15th Feb and so far it seems to be okay. It appears to me that this company is fine as long as you have no issues with your purchase but as soon as you have a problem they are slow and slapdash at best. They seem to have a bad record in terms of their returns procedures and I will not be shopping from them again in spite of the excellent Group On deal I got. I would offer a word of warning to anybody who is going to buy from them the potential problems you could have. You should also check out their Ebay reviews there are some bad ones on there compared to here. Be careful, customer service is poor.

Jim Herd found this review useful

Sarah Barber´s profile

profile image of Sarah Barber
Sarah Barber
Manchester, United Kingdom