Dreams

Not a dream but a mightmare

We paid a deposit for an adjustable bed from Dreams at Barnsley and was promised delivery within 10 days. We were asked to pay the balance no less than 3 days before delivery. I paid the balance 5 days before delidery and was told it could not be delivered for another 2 weeks. I informed them that this was not acceptable. The store said they could not refund my payment even though it had only just been made, I spoke with customer services who at that stage were very unhelpfull and was informed it would take 1o days to get my money back and I would lose my deposit of over £300. On the delivery date of 14 February 2013 only the headboard was delivered no bed. I phoned the store who promised to ring me back and did not. I rang customer services who informed me that the bed was only ordered when I payed the balance and there was a 28 day time from the manufacturers. They agreed the information given by the store was wrong but are still not agreeing to a refund. The fight goes on to get my £1800 back.