It took in my first order 8 working days to a get pre-production stage. I felt a little bit mislead as I genuinely thougth I would have my laptop within 9 working days.
It turned out however ok as I had enough time to reconsider my needs and I was able to cancel my order and place a new order for a more suitable laptop.
I was informed by customer services that my new order could be treated as a priority because I already wait 8 days.
Once, I was in priority it took only 4 working days to ge my laptop home, which I was very please.
I got good customer support both through email and telephone.
I am quite happy overall.
If you are not in a rush to get your laptop I would give 4 stars rate.
If you need your laptop quickly, I would recommend you paying for the priority service which is quite efficient . i would rate four stars..
If you need it quickly and do not want to pay for the priority service, you are going to be in trouble because it takes long time, two stars in my opinion.
I would buy from pc-specialist again which can summarize it all
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