I selected and booked 3 nights in a Hotel via Trivago. I then received the booking confirmation for the wrong hotel- in a different part of the city.
I contacted Trivago and the Hotel to inform them of the mistake and the booking was cancelled yet i did not receive a refund or any customer support.
Trivago admitted the mistake but i have not heard from them since.
This was 14 days ago.
Do not use Trivago. I am still trying to get my £250 refunded.
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