Knocker874´s profile

Reviews (2)

Hammonds Furniture

Sales ok, surveyor ok, fitter great, replacement doors x 2 ongoing faults

Most things have gone smoothly. The fitter was very talented and worked wonders. We have had an issue with one of the sliding doors, the first one had two dimples on the glossy surface, so the fitter re ordered another one. It was fitted yesterday early April. With the old faulty one in the van, the fitted bought up the new sealed replacement. Put it up and then found this one has a three inch scratch two out dimples and one in dimple. So four faults, the fitter said he was going to ring the company today, for a replacement. I have since rung the company to say how disappointed we were, and that the quality control at the factory must be almost nil. Guess it will be another two weeks plus before another door is fitted. Hammonds have had all the money and the fitter was paid, as non of the faults were his. Perhaps Hammonds should also not be paid the full amount till all the work and faults are completed. On the up side when they sort it out they will look fine. I will re review once the door has been supplied with no scratches or dimples. At the moment I can only give a three star. I am awaiting a call later from customer service.

07 April 2014

Reply from Hammonds Furniture

I am very sorry to hear about your problems with the door. A member of our customer service team will be in contact today to arrange a date to refit the doors.

Please do let me know if I can be of any further assistance.

Laura from the online team

Battery Force

Good service

Good service by battery force, easy to use web site, and clear instructions.a good experience.

Knocker874´s profile

profile image of Knocker874
Knocker874
Reviewer
Male, 1955
Haywards Heath, United Kingdom

About

Plain talking. Being fair.