I placed my order (for a Garmin GPS watch) on Wednesday night, messed up entering my email address and got a friendly and efficient call the next day to sort it out. My order arrived very promptly on Friday. I bought my first pair of running shoes from the Lanson shop a few months ago, and was impressed with the helpful and friendly service, so I'm pleased to find that the online service is just as good. I did look around and couldn't find the watch any cheaper anywhere else, so overall was delighted with the service and value for money.
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