I placed my order on 24/11/2012, but only received ONE item out of SEVEN! I tried contacting Customer service several times with no effect until I placed a negative review here.
After that on 18/02/2013 I was contacted by Simon Harrison from Customer Services, who gave me a choice between a replacement and a refund for the missing items. I chose a refund and expected to receive it soon as the e-mail said “I will arrange immediately”. I have been waiting for more than a month, I tried to contact Simon Harrison again, but got no reply. And no money. Am I expected to give up and leave my £60 as a present to BeautyBay.com?
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