Paul Antonio Ortiz´s profile

Reviews (3)


Perhaps they confused my fragile sticker with a bullseye

Posted a PC in full working order and insured the package up to its full amount. Used generous amounts of bubble wrap *and* thick packing paper folded over on itself. The PC arrived at its destination with a hole punched clean through the outer box and the casing bent. The PC no longer works. Parcelforce are refusing to offer compensation based on "insufficient packaging". What degree of packaging am I REASONABLY expected to provide? It looks as though someone drop kicked it into the van or dropped it from 5+/- feet. I do not expect my goods to be treated that way when I've paid to have them safely delivered. While I appreciate that people are more likely to post negative reviews than positive one, their Trustpilot rating really says it all. Utterly unacceptable.

Great service, surprised at some of the reviews!

I understand that people are more likely to go out of their way to write a negative review than they are a positive one, so perhaps that explains it, but Ebuyer are by no means a 3/10. My dad and I have purchased computer equipment from them for several years now. Where we have received faulty goods (and it is very rare) they are generally quite swift in resolving the issue and arranging refunds or exchanges. The prices are good, the selection is great and their finance system is very clear and easy to set up.

The only thing we've been disappointed with in recent times was a pop up gazebo which broke after very few uses but we've since been approved for a return and refund so not really much to complain about.

I'd say give them a shot, and if you have a positive experience take the time to share it with others!

09 July 2013

Reply from Ebuyer (UK) Ltd.

Thank you for taking the time to leave this positive review regarding the service you have received from Ebuyer.

I am very pleased to hear you have been a customer of Ebuyer for so long and any issues you have had have been resolved to your satisfaction.

Your comments will be passed along as we are always glad to hear of our customers positive experiences.

Please don't hesitate to contact us if you have any further queries.

Kind Regards


Ebuyer Resolution Team

Strings Direct

Faultless service

Been using these guys for a long time now. Delivery is fast (sometimes impossibly so), selection is great, staff are friendly and helpful and the new website is a vast improvement on the old one. Whatever you're doing guys, keep doing it!

Paul Antonio Ortiz´s profile

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Paul Antonio Ortiz
Male, 1984
Colchester, United Kingdom