BeautyBay.com

Only one bad experience

Every time I have ordered from Beauty Bay the experience has been fine with no problems. On one occasion, however, I had ordered the wrong colour of make up. I had needed this quickly and had paid extra for next day delivery. Granted, this was my own fault. However, the returns process was terrible. I had asked over the phone if I sent my products back fast track would I receive the right colour back asap? I emailed back and forth and never received anything for 3 weeks. Very disapointed.

19 February 2013

Reply from BeautyBay.com

Hi Alex,

Thanks for your feedback. I'm sorry that on this occasion you were not happy with our service. I've passed your comments onto our returns department for review.

Kind regards,

The BeautyBay.com Team