Rosemarie Bowen´s profile

Reviews (1)

heated gloves given cold shoulder

Originally ordered womens heated gloves along with nasa thermal gloves and socks, only ordered these products because the supplement was with the Sunday Telegraph under the Telegraph solutions banner.
Couldn't order till after the 26th November, even allowing for the 21 days delivery thought they would turn up for Christmas, oh no turned up 2nd week of January, great not ideal.
On opening package nasa products fine, gloves sent mens heated gloves and to add insult to injury no batteries, contacted customer services given rac and returned gloves within stipulated period ( my money 0.5p a minute customer services and return postage).
Nothing acknowledged by company to say they have received product and are dealing with issue, a fortnight ago rang customer services to find out where replacement was told being dispatched end of week, you've guessed it still no gloves, my wife took on the case being the peoples champion in customer complaints and after a lengthy debate on the phone lasting at least half hour and the customer service team, and I use the customer service tag lightly more like customer disservice they admitted that my credit card had been refunded over 2 weeks ago.
No letter, no e-mail, no telephone call, quite frankly shoddy company, shoddy customer service, and why the Telegraph associates itself with this company amazes me.
By the way I ordered these products as my wife is due to climb Kilimanjaro for a cancer charity, on informing the team leader at the customer services of this fact is sympathetic answer was not an apology but and sarcastic '' good luck''.

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Rosemarie Bowen
United Kingdom