I bought some tickets very far in advance as a birthday present. I called to ask when they would be dispatched, I got straight through to a person who was very friendly, she offered to send out a letter with a voucher stating the gig info that I could put in the birthday card. The website was quick and easy with great prices, contact information was very easy to obtain and the person I spoke to really went above and beyond to help me surprise my boyfriend on his birthday. I would DEFINITELY use them again.
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