DIY TOols

doesnt even deserve 1 star!

ordered a saw for a birthday present on 13/1/13. got an email saying that they were processing it, it will take about 10 days and that they are sorry for the wait. I was happy with this because atleast they explained. However, 2 weeks, I sent an email. no response. sent another a few days later, NO RESPONSE! rang them on both numbers that were sent and both numbers hung up! Why offer customer services if you don't even get put through?! I also even tried going on my account that I made with them to see if it said anything... seems as though I don't even exist to them! this has caused me so much stress and so much guilt to the person who's present this is meant to be.