Surfdome.com

Never dispatched

Ordered an expensive item 8 days ago for a present, never dispatched. Emailed customer service three times, rang twice, always the same response "it's in the warehouse it should be dispatched soon" with a blase attitude. Had to cancel my order and go elsewhere- money hadn't even been taken from my account. Left a complaint on their Facebook page which was never responded to and was promptly removed- it seems they only want good customer feedback and not the bad.

Ian found this review useful

19 February 2013

Reply from Surfdome.com

Hi Chloe, We are very sorry for the customer experience you received. We have recently had a warehouse upgrade and it has been causing a few issues with customers orders. Obviously it has affected you in a big way and for that we really do apologise. If there is anything further we can do in the future then please do not hesitate to contact us.