Doug´s profile

Reviews (1)


Ordering and delivery experience fine but items linked were not 100% compatible

Finding the item I wanted on the website was not as easy as I expected but there was a vast variety so the search returned a lot of potential matches. When I found the item I wanted (a door pull handle) I also selected a linked item (to convert it to a rose fixing instead of through bolt). Delivery timescale was excellent. Unfortunately the linked rose fixing item came with fixing bolts that was too large for the selected handle even though the website appears to indicate it was the corrrect item for the handle. As I had the correct size bolts this did not cause me too much issue and I did not have to contact the seller to correct.

20 February 2013

Reply from IronmongeryDirect

Good Afternoon Mr Walker,

Thank you very much for taking the time to submit your feedback to us. I have tried calling you today to discuss but was unable to reach you. I would be most grateful if you could give me a call on the below number so that I explain my findings and rectify what I believe to be a misunderstanding on the products ordered.

0808 168 28 28

Kind Regards,
Charlotte Armstrong
Team Manager

Doug´s profile

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United Kingdom