Christopher J Gillett ORDER ID364656´s profile

Reviews (2)

Auto Europe UK

Good service, price and excellent car - XS cover was a problem

As said above very happy with all aspects except I believed I had paid to have the £1000 xs covered in case I had a problem. The Avis rep at Knock airport said I could not have this so I had to pay € 38 more to cover it. This was unexpected so WHAT did I pay extra to Auto -Europe for ?

Chris Gillett

BathEmpire

Felt ignored & what do I do with the pallets.

Lots of hyperbole on the website but I had trouble speaking to someone as they were so busy - then when I ordered nothing happened -felt we should have had better communication. On the day of delivery my wife had to ring the delivery company to find out when they were coming (despite them having my mobile) but they did arrive on time. Then left my shower doors in the drive attached to 2 pallets because I had not booked delivery inside - did not recall getting that option. I brought the shower door/side in but have now ro get rid of the pallets.
That was the delivery - have not unpacked the shower as waiting on installer.

20 February 2013

Reply from BathEmpire

Dear Mr Gillett,

Thank you for your feedback.

I am sorry you had trouble speaking to our office, but unfortunately over the last few weeks we have been experiencing a high call volume which we are trying to overcome.

I would like to apologise further that the delivery company did not contact you about an estimated time for delivery and this is something I intend to take up with them.

As for the delivery it does state on our website that large item are delivered on a pallet and placed outside your home as the drivers are not insured to do anything further. This is also something our management team are looking into as some customers do have trouble with this.

I hope this has answered your feedback and if you have any more questions or queries please call or email our office.

Kind regards,

Jacky Basley

Christopher J Gillett ORDER ID364656´s profile

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Christopher J Gillett ORDER ID364656
Reviewer
United States

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