We bought tickets on line, and saved a considerable amount of money!
Having arrived at King's Cross station we found it difficult to actually locate the Big bus stops....but eventually took a tube to Marble Arch where we found the bus stand.We waited a considerable while outside a car showroom ; 2 buses passed and did not stop, so having gone back to the static bus on Park Lane and explained our problem....a bus arrived!
Apart from this the service was very good.The tour guide was much better than the pre-recorded info, so we always tried to get a 'red'bus.
There was a long cold wait for the cruise boat at the Tower of London, but eventually it came, and hundreds of us piled on to be well entertained by the captain.
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