I would advise anyone against using City Link. We arranged for a parcel to be collected giving plenty of notice, yet 3 times out of 3 the collection was missed. After contacting them they stated the that driver insisted he had made the collection attempt, which he certainly didn't as we sat waiting for him all afternoon. No idea as to whether the driver went to the completely wrong address or was just lying. Either way its incompetence on a grand scale.
After the third missed attempt we rebooked with a different company and the parcel was collected succesfully the following day, the driver of the new company even called to let us know when he would be coming.
As confirmed in many of the other reviews City Link are one to avoid.
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