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Awful service!!!!!

I ordered a dewalt dcn690 nailgun. It took over a week to arrive. Then when I come to use it it was faulty. I rang customer service to arrange a refund or exchange, and I was told its down to me to ring the manufacture to get it replaced or repaired and I'm still waiting to get it back 2 week later. It should of been swapped soon as I found out it was faulty.any other shop would of swapped it or replaced it. It's been the worst online shopping experience I've ever had. Never again be warned!!!!

20 February 2013

Reply from buyaparcel.com

Hi David, as we don't have engineers on site to test, we do use the official Dewalt repair specialists who collect and return your product at no cost to you. Looking at your notes you were offered a full refund if you wanted. Regards, Mike at Buyaparcel.

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david bickerton
United Kingdom