Like some of the other comments on here, they are quite sneaky as a company and although they say "all our customers should read the terms & conditions clearly", as a company they could in fact make things a lot clearer from the off set!
I've used several different phone recycling companies over the years and luckily never had any problems until now. I've never had an issue with the phone being 'network provider locked' previously, so this was a new one to me. If I'd known this, I would have contacted my provider, waited for the necessary means for the phone to be network unlocked, and then sent the phone off for recycling!
As well as the original good price offered (before they deducted the amount because of the network being locked), one of the other reasons I went with them was because of the payment speed, being 3 days! Unfortunatly though, I'm at the beginning of the 4th day and I've still not received the payment. I have however received an email today to say that the payments been processed and I'll have it in 3 days! So effectively I've had to wait 7 working days to get paid, and that's if this even gets paid on time.
Personally, they've not been the worst company I've ever dealt with, but there are plenty of better companies out there for phone recycling... In my opinion!
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