So first off, I had cause to contact customer services at Dunster twice during the build. As you'll see in other reviews, you can only do that via email. They replied next day, extremely professionally. The first one was my fault, because I thought some logs were missing but it turns out I'd hidden them among other bits while unloading the lorry. The 2nd was for a broken door latch, I attached a photo of the failed item and they got me a replacement within 2 days. So I found them fast and courteous and less painful than sitting on a phone listening to bad music. I bought a joji garage and a severn log cabin. Both 28mm, both 5m by 3m in size both with double glazed units. All delivered on time, driver very helpful. The price was really competitive for what you get. Dunston make it very clear that you need to be prepared to unload. I had me and a friend and it was a big job (about 2 or 3 hours with a mug of tea), could have done with 3 of us. The build was easy provided you have a good base, and read the instructions through before you start putting it up (competent DIYer I'd say). Yes, a few pieces of the wood were marked or less than 100% straight but that's wood for ya.
I bought an ohlins SCU for my Ducati. The staff I spoke to were well informed honest and helpful.
Honest? Well, in my opinion, they delivered on a promise.
The SCU was on back order and I really wanted it before I went away on a short tour. FTR told me they wouldn't receive the item until the day I was due to leave but would do whatever they could to get it to me. I resigned myself to getting it when I got back from the trip.
But bleeds them, FTR got I to me on the afternoon of my departure so I was able to enjoy it on my trip.
Really, really pleased.
The folks at Lawson HIS come across as very knowledgeable about the stuff they sell. Of you can't find it on the website then phone them or email them and either way you get a fast intelligent reply.
Prices always competitive if not outright cheaper than elsewhere. But even on the rare occasion where they ask a couple of £ more, it's been worth it to me to go to them, in the knowledge that you can trust them to be quick and help you out with accessories and advice. Well worth it.
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