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Reviews (1)

Envirofone

I sent 2 phones in one package & they claim they only received one!

Everything worked well until they said they're making payment for only one of the phones I sent.
After I queried this further, they claim they never received the second phone even though it was in the same package!
I guess this is how they make their extra cash... Won't be using them again!

UPDATE: The best is they just deleted a comment by someone else saying, "Take this as an example, I got the same automated response about my alleged crack." Seems like they do this regularly - when you send two phones you only get payment for one! - Looks like I can take this to Citizens Advice since it's a reoccurring issue!

TO ENVIROFONE: As I said in my email communication, I don't have the IMEI number (& neither does the network provider as I didn't get this phone from the network). And obviously the postage arrived because I received payment for one of the phones so it's irrevelent if there was Royal Mail tracking or not as obviously you received the package!

19 February 2013

Reply from Eazyfone Ltd

Hello,

Thank you for your review.

When we received your pack there was only one phone inside. Every phone that comes into our building is scanned into our system so if you provide the imei we can search through our entire database.
Unfortunately because you cannot supply the imei of the phone and you didn't send the phones by Royal Mail tracked post, we cannot look into this further for you.

Thanks Envirofone

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Anonymous
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