Shockingly-bad company. Ordered a dash-cam. When it came it didn't work. Contacted Tech365 (it's always 'Ben' that picks up the phone no matter which extension you choose!) and they said to send it back to their supplier for repair, but at my expense! I told them that this wasn't acceptable and that I would return it to their supplier, but asked for my money back - and reimbursement for sending the product back. They reluctantly agreed. However, on sending it back they didn't contact me. I emailed (no reply) and phoned, but each time they give a pathetic excuse - even that their supplier never got it back! Yet I had proof of delivery through Royal Mail - and even a picture of 'Sue's' signature! They said they would "definitely" phone me by 5.00 with a resolution. Of course, they didn't. I have now raised a Paypal dispute and reported them to the Office of Fair Trading, and also Trading Standards. Haven't got my money back yet, but they'll end up paying my court fees too.
We must be stupid as this is the second time we have used them - after supplying us with a loo that didn't fit! They gave us compensation for that. Delivery was promised today between 9.00 and 1.00. Wife has waited in all day - needless to say it didn't turn up. They phoned and said it would be before 4.00 instead. Well it's 4.10 now and still no sign of them!
Bought an Epson C1750N. Soon as I used it, it made a grating noise. I emailed Printerland but they didn't initially reply, so I contacted Epson as I really need a working printer. Epson said they'd send an engineer. Then I did get a reply from Printerland three working days after sending an email. However, they just pointed me in the direction of Epson. Epson said they'd call - but then apparently just turned up at my door while I was at work. They rearranged, but failed to make the visit despite me waiting in all day! I got back in touch with Printerland to advise them that they should send a replacement. They replied that there were no more in their stock (and Epson say they don't have any either!) so they'd have to arrange a refund - two weeks after this all began. Printerland shouldn't be leaving its customers at the mercy of Epson with a brand new product, they should take it upon themselves to sort. Won't be using Printerland or Epson again.
Just four minutes after posting this review I got a call from Printerland - disappointed that I gave a poor review. They then phoned back again saying that (miraculously) some Epson C1750N printers had just come in! I mean, what are the odds? They managed to get a delivery to me the next day. Unfortunately, the Epson didn't work! So they arranged for me to have an OKI C301dn at no extra cost. Unfortunately, when it was delivered it was HUGE - twice the size of the Epson. At my request Printerland said they would send me a Xerox 6000 instead (which I think is the same as the Epson). Amazingly this didn't work either out of the box, but with some fiddling on the paper tray (and setting it NOT to how it is described in the manual) it has started working. So full credit to Printerland for resolving it (though I'm left with a very poor opinion of printers generally!).
I ordered a printer. It was supposed to be delivered today, but it didn't turn up. Tried phoning them, but rather worryingly, the phone number doesn't exist! Tried using the 'Chat' service but it said I was 6th in line and the wait would be 50 minutes - at 16.55 when they close at 17.00! If it doesn't come tomorrow then I'll contact the police with regard to Systo being an evident scam company.
Managed to get their 'Chat' service working next day...
Hello Barry. How may I help you?
I was supposed to have a printer delivered yesterday, but it didn't turn up. Tried phoning, but got a message saying the number doesn't exist.
our phone is perfactly fine.
That's not my primary concern.
phone # is 0800 644 0249 Ext: 5 give me your order number
[There actually isn’t an extension 5 – it only goes up to 3!]
let em check it. Dear Barry, your order is some sort of late due to easter. you will receive it on coming Monday.
That is not acceptable. I had an email stating it would be yesterday. I won't accept six days late! Please cancel my order and confirm that you will immediately refund my money into my account.
Actually we shipped it but due to the mistake of courier company your product damaged,and due to the Easter there is an delay so now we are shipping you a new product if it is acceptable for you.
No, that is not acceptable - and frankly totally unbelievable. Please cancel my order and confirm that you are refunding the money into my account.
Ok, kindly be with me I am forwarding your request. Dear Barry, we can send it to you by faster delivery and you will receive it by Friday if it is acceptable for you to wait till friday. otherwise we will cancel the order, its upto you.
For the third time then; please CANCEL my order and confirm that you have refunded the money into my account.
This conversation went on and on. TWICE they ended the chat, thinking I would just go away. Finally I got an email saying that I had been refunded. The only thing is...they haven't refunded the money at all! I checked with my bank who looked it up on the VISA system. 'Asif' continued to insist that my money was going through the banking system, but my bank says it isn't. I'll update this post, but I would advise anyone reading to avoid Systo.co.uk as they are just unbelievable - literally.
Did finally get my money back.
When we first tried to order a product, we couldn't get past the annoying 'you-need-a-password-to-continue' order process. As we couldn't remember it, we asked for a reminder by email - which never came in time, so we went somewhere else and ordered. We tried this company again a few weeks later. We were told that our order could be tracked and that we would get an email. Both these were wrong - it couldn't be tracked and we never got an email. We were at the mercy of the dreaded courier (and they never give a cr*p, do they?). We tried most of the day to find out when our parcel would arrive as we were waiting in for it. After being told obvious untruths from the couriers it turned up at 4.45 in the afternoon. Companies like Buyaparcel have GOT to get a grip on delivering the items! First of all don't use an annoying 'password' system - as it's like having a shop and keeping the doors locked. Secondly, use a courier who cares as much about the parcel as the buyer does. If we're all moving toward buying stuff on the net rather than the High Street then something is going to have to be done about courier services!
Yet again! Gave them a THIRD chance. We tried to order online - the system had remembered our name, but not our password (which, like everyone else we forgot). Tried creating a new account, but it stated that an account already exists with our email address. So had to apply for a new password...which at the time of writing this still hadn't arrived (20 minutes later)! So despite our earlier comments, things haven't changed at buyaparcel then. It's never a good idea to annoy customers, lock them out of their 'account', and then not send them a password when they're waiting. I'm still amazed this company exists. Went somewhere else - again!
We bought an Aquapanel (thinking it was like the expensive Mermaid-type panels elsewhere online - it isn't!). First of all we had no email receipt of our order. Secondly the delivery charge of £25 is excessive (even for a 1 mtr x 2.4 mtr panel), and I'm afraid the edge was chipped when it arrived (although we were fortunately able to cut the edge off). Also, the panel isn't a smooth finish like we'd been led to believe from the webpage, but has lines running all the way across, which was a little disappointing. It's also very thin, like the plastic sheeting used on soffits and guttering bargeboards. We wouldn't use the product again, but that's what comes from buying stuff online - we should have asked for a sample first, but we were tight for time on installing.
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