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Reviews (2)

Bathstore

Absolutely Dreadful!

I ordered a bathroom cabinet on 13th February and received an email from the Bathstore advising me that it will be delivered to my home on Friday 15th Feb 2013. Took the day off work and waited in all day for the delivery and no one turned up! Emailed the courier service who advised me they had not received the item and to contact the Bathstore. Telephoned my nearest Bathstore the next day, who after checking their records informed me that there had been a 'computer glitch' and my item had not been picked up at the warehouse! (shame no one at the Bathstore thought to give me a call and let me know despite having my all contact details!) Advised by my nearest (Vauxhall) Bathstore that they could have it re-delivered or brought into the store for Thursday, 21st Feb. So, having been told it would be on the 15th, it was now going to be a over a week later!!

What angers me so much is that I took a day off work and no one from the Bathstore has even apologized, contacted me or even sent me an email apologizing for the problems, the day I lost off my annual leave or the delay. I was the one running around trying to find out what had happened to the item. It was like they couldn't even be bothered.
After all this nonsense and the attitude from the Bathstore, I have serious doubts about ordering anything again from the Bathstore.

28 February 2013

Reply from Bathstore

Hello

It is very disappointing to hear of the issues that you have reported and I can fully understand the frustration that this situation would cause. Unfortunately due to a system error your order and a number of other deliveries failed to be delivered on the arranged delivery date.

It is my understanding the store arranged the next earliest delivery date for collection from our Vauxhall store. May I take this opportunity to offer you my sincere apologies for any inconvenience caused, and should you require any further assistance at any point in the future, please do not hesitate to contact me on the number below.

Kind Regards

Paula Davies
Customer Service Manager
Bathstore
08000 23 23 23

Woodyatt Curtains

Curtain Delight!

Initially, I was a little reluctant to order curtains online instead of going into a high st shop. However, having been on Woodyatt's Curtains website, found it really easy to follow and like the advice tips it gave when measuring and ordering curtains. My curtains were a lot cheaper than I expected and the delivery time was brilliant. My net curtains are up and they look fab!...Will definately order from them again!....Thanks

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Nick
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United States

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