This screen by Dell, is a very good upgrade from my existing HP screen, which was about 6 years old. Good for its time, but was recommended to the Dell screen. This is a first class product.
I found dealing with PCBuyIT was very easy, it was delivered the next day, free of charge...that is service for you.
I had no need to contact the company, but think if I had reason to, then it also would be first class
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