They made an appointment with me toup grade as I have been with them for a number of years, because my internet is so slow. we gave the a date. they sent us the new hub sent a text 2 days before installation. I had to have a day off work.they booked a time between 1300 & 1800. waited in. No one turned up, phoned the call centre at 18.30 they said the enginee may be delayed & will be with me. No phone call back No text so phone back & waited approx 45mins on phone to the call center tobe told sorry there is a fault on the line. phoned back next day said they had book me in at a time that I could not make thank god I cancelled the contract the call centre told me that they do not have a phone number for there engineers.can you believe that.after complaining they put the phone down on me twice.
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