I have bought numeous items from wowcher in the past and have had no problems what so ever. Excellent deals to be had. However, when i purchased a wedding photographer wowcher my designated date could not be had as it was fully booked (not the merchants fault) and was advised to have a refund. i emailed wowcher and was asent an automated email saying they'll be in touch..a few days later i scoured the wowcher site for any other way to obtain a refund....i found it eventually and applied (this is within the designated 7 day period). a few days lapsed again with no reponse from wowcher, i did feel ignored and was getting more aprehensive as the week drew on with no word on my refund. i then called wowcher and was told to wait until next week as they will deal with my email that no body had looked at yet, again i waited and called this morning as i was still out of pocket. the operator advised it can take 7 days to answer my email, it had been 10 days! she said that they weren't ignoring me....but it sure as hell felt like it! i finally got my refund and now have to wait a further 5 days for it to be applied back to my account, this totals 2 weeks! the result? deals excellent, value for money but god forbid if you want a refund. never encountered a retailer like it....BEWARE!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.