Cannot beleive I have put up with over 6 months of excuses. This company firstly sub contracted another company to investigate problem, friendly enough and said the parts will be ordered through repair care as they oversee whats happening, when they get them, they'll fix it. well I've had so many poor excuses from repair care; 'part is being back ordered from Japan', 'part is in quarantine at customs', 'parts have been depatched' (and i get an arrival date, which has been postponed 11 times!!!) I was entitled to a full refund after 6 weeks, however I chose to wait as the end seemed in sight. i wanted my fridge fixed as a new one is costly. I've asked for a refund finally, didn't get it. Told there was no log of the call, asked again and had to wait 3-5 days, still haven't got it, been told I'll have to wait 7-14 days now and the lady gave me a mumbled named, spelt out a different name and wouldn't confirm if it was correct. If only I had checked here first. Dawoo have been informed, who's next!
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