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Reviews (1)

DFS Furniture

Wrong products deliver, even worse customer service. Just avoid them

I bought a dinning table, chairs and TV set from one of DFS stores in London. It took 40 days to arrange the delivery (fair enough, they warned me that it could take up to 6 weeks). When the delivery finally took place they couldn't assembly the TV set because the pieces didn't match (!) and they brought the wrong chairs (!!!). To make things worse they rude and unhelpful.
I tried to contact the shop on the same day, but it was impossible to get anybody on the phone. I wrote an email to the customer service which wasn't helpful either. To summarize, I have spent above £1400 on furniture that I have no idea of when I will got or in which conditions.

My advice, shop someplace else. Wherever you shop it can't be worse than in DFS.

25 November 2013

Reply from DFS

Hi its Matt from DFS Customer Service

I am really sorry to read you were left unhappy with the product and service you received.

DFS pride themselves on Customer Service and I am sorry to hear this has fallen below our usual high standards.

I would welcome the chance to speak to you and my number is 01302 330 365.


Customer Service - DFS

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Sergio Pereira
London, United Kingdom