Can't fault them. Sent my phone off by next day delivery. Got an email confirmation that my phone has been received and that my cheque is on its way in the next couple days.
Other company's may seem to give a better price but for the sake of a few pounds it really isn't worth the risk. Stick to a good company like this one.
If your phone is NOT unlocked do not use this mobile phone recycler. The price they quote for a working mobile is not the price you will be offered after they receive your phone. I sent in my Iphone 4s 16GB and accepted the price of £245.50 online. I read their "Testing Criteria" and terms and conditions under testing criteria and all seemed fine, so I sent my phone off by next day special delivery at a cost of £6.35. (My choice to do so as I wanted to have my phone get there safely)
I began to become suspicious when after 3 days I didn't hear anything and my status online was still stating "New Order". At this point I called 08715269362 at 9am. The phone was not answered for almost an hour but then I finally got through to an employee. They explained to me that they had e-mailed me but I had not received it. They also explained in their terms and conditions it does say "To achieve our listed price, your handset must not be locked to a network. If your handset is locked to a network, we will offer you a revised price"
Now surely if The Managing Director has been in the mobile phone recycling business for over 11 years you would think that it would be most important to be upfront and honest with your customers. It is very common that the majority of the mobile phones sold by the well know network providers are locked to their own network. Seeing as this is not unusual to have a phone locked to a network, it does not make sense why Bozowi would offer you an attractive price online, but then have two sentences under "General" near the bottom of their terms and conditions saying if your phone is locked they will offer you a revised price.
Why is this revised price not shown online when you get a quote? As a customer why would you send off your perfectly good mobile phone to a company and play a price lottery, as you have no idea what they will offer you?
I was offered a revised price of £195. Not only is this £50.50 less than quoted online but also it is uncompetitive with other mobile phone recyclers. If I had known this I would of never have sent them my phone to Bozowi. Another company I had used previously was offering £238 for my phone. (To add they are upfront on their website and tell you clearly the give you two prices for locked and unlocked phones) I only chose Bozowi for £7.50 extra, and as they seemed reputable, 11 years in business I went with them. In my mind I thought the extra £7.50 would cover the postage cost.
The only conclusion I can come to is that Bozowi do not give you one of the best prices for your mobile, they instead could be obtaining business through a technique known as "Deception". This is where you lure a customer in by offering something that is not obtainable to everyone and then once they have you in, offer you a lower price. At this point they have your phone and if you want it sent back it would cost you £10. (This is stated in their lengthy terms and conditions but if you believe your phone has met those conditions it is not a fee you expect to pay) This may leave you the customer feeling its easier to just accept the reduced price offered, as it will cost you to get it sent back and then you have to start over again. The other option I was offered was to call my network provider and ask if they will unlock my phone for me. Anticipating this offer I did this before my call and was told by Tmobile it would cost £20.83 and may take up to 21 days to unlock. This was not feasible as it still leaves me out of pocket and you can't expect to wait over 21 days before you get either your phone or payment for your phone.
One other point is I was told my phone failed on Bozowi's "Testing Criteria". This was not the case either. My phone met all the criteria online and in their terms and conditions, it was just a general rule Bozowi put in the terms and conditions which is not mentioned anywhere else on their website. You would think something that can cause a £50.50 drop in your price would be clear from the start before you enter into a contract.
When I asked why wasn't the website updated immediately to stop this from happening, I was told that the website is managed overseas and it would be of a great cost to get the website amended. However, their website has been recently updated with fancy changing banners promoting there business since 1999 and other promotional offers. Doesn't seem to be a problem with cost there. I have also seen in another Trustpilot review that Bozowi have said the website will be updated in 2-3 months. So until then the confusion over locked/unlocked mobiles continues.
I also find it strange that when they send you your welcome letter there is a tear off strip that actually asks you what network your phone is on. Why is this? At this point it may have been a good idea to mention on the tear off slip that if your phone is not unlocked you will get a reduced price.
When I spoke to Bozowi the first time I did speak to a helpful member of staff. He told me it would cost £10 to get my phone sent back, I asked if this can be waived to compensate the situation and that I was also aware this had been done for other customers who have had the same problem as me. He said he would ask the manager and contact me by e-mail by the end of the day. I was not contacted back and I then had to call the following day to see what was going on. From 9am the following day I called their 08715269362 number several times but the phone was not answered and just kept ringing. I finally got through at 13:51 and spoke to a lady. She confirmed that she can see the phone is due to be sent back and if I had not given over my card details the phone has been sent back for free. This call could have been avoided if I was contacted the previous day.
My phone arrived back this morning and I am now going to send it to another mobile phone recycler with a clear policy for £221. Unfortunately while my phone was with Bozowi the price of the other mobile phone recycler had reduced to being a week later.
Apart from being a waste of time for me and Bozowi staff, I still remain out of pocket.
- £6.35 for sending my phone to Bozowi
- £7.14 from calling their 0871 number from my mobile (9 mins worth of calls in total)
- £17 from the deprecation of my phone while it was with Bozowi.
Total = £30.49 out of pocket.
I must say Bozowi did waive the charge of £10 to send my phone back to me which I am grateful for but can only say is fair of them to do so I am still left out of pocket.
Another confusing matter about the £10 charge to get your phone back is the comparison site I used states:
"If you are not at all satisfied with the process or money offered by Bozowi once you have sent your phone to them, they will even return your phone to you FREE of charge".
This may need to be updated as this contradicts Bozowi's terms and conditions.
All I can say is if you choose to do business with Bozowi wait until their website is updated and clear, or take a few hours out and read their terms and condition through carefully. Once you have done that, read it through again because if you blink twice you may miss two sentences that will leave you out of pocket and very annoyed.
1. If it seems to be to good to be true, it probably is.
2. Read several reviews from trusted sites before doing business.
3. In my opinion never trust a company that sends you a letter signed by a company name. Any business proud Company Director should take responsibility and sign his or her name on every welcome letter. Failure to do so indicates there is something to hide.
Everything you have read above relates to my experience with Bozowi. I’m sure there are many happy Bozowi customers who have had a smooth transaction. Unfortunately I am not one of them. The only saving grace is they agreed to send my phone back to me for free.
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