On this occasion I had reason to return an item that was slightly damaged. I received an immediate response to my email. I just had to send in a photo of the damage and a replacement was shipped to me immediately - and arrived the following day. Faultless customer service. A pity a few more companies don't behave like ProCook.
I needed some table decorations in a hurry and this company didn't let me down. Unfortunately one item was damaged in the post and they immediately sent a replacement that arrived the following day. I even got a free Valentines Teddy Bear which was a lovely surprise - but don't tell my husband it was free as I gave it to him for a Valentines pressie!!!
So thank you so much - wonderful customer service.
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