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Reviews (1)

Machine Mart Ltd

Great service but could you not have helped me with the VAT off discount...?

As always Machine Mart is the place to go for quality and service at good prices......decided I required a Clarke reciprocating saw.......found the item on the website but decided to order over the phone.
Nothing to complain about the ordering process, guy on phone was pleasant and efficient..... However......in the matter of a few hours of ordering I received a promotional e-mail entitled
"Attention, Shop VAT Free Online, In-Store or by Phone - Unique Offer Code Enclosed"
Now, surely, the telephone assistant would have known this offer was coming up....if he had said, hold off a few hours, call us back and you'll save 20%! This would have been fine.....if I needed the saw there and then I would have gone to the store, there was no rush......
A niggling complaint but maybe one to consider in future......myself and my father will continue to drive the 30+ miles to our nearest store…..the service in the Glasgow store is one to be proud off, always good blokes that are there to help.

P Macallister´s profile

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P Macallister
Reviewer
United Kingdom

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