I ordered on January 10th. In my order confirmation it said that my stuff would be delivered before or on the 22nd. All went well, got a email with the tracking information, and my order left the UK on the 14th. In the beginning of February I still didn't have my order (I live in The Netherlands, not the other side of the world), so I emailed the customer service. After a few days I got some standard answer with a form I needed to fill in and send by post, fax, or I could scan it and email it. Did the emailthing, twice. After a week of no answer I emailed to ask how far the were in processing, and they said they never got it. Wow, a never received email, how strange...
On the 16th of February I got a package, it was my order from January. I'm happy I finally got it. But I will never, ever, order anything here again. What a horrible website.
And PLEASE, take this as a warning. I read the nasty reviews before ordering, thinking "oh, it won't happen to me." Well it will, so please don't order here. It will make you go crazy with frustration.
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