Lotte Dew´s profile

Reviews (1)

Hqhair

Order took forever, bad customer service.

I ordered on January 10th. In my order confirmation it said that my stuff would be delivered before or on the 22nd. All went well, got a email with the tracking information, and my order left the UK on the 14th. In the beginning of February I still didn't have my order (I live in The Netherlands, not the other side of the world), so I emailed the customer service. After a few days I got some standard answer with a form I needed to fill in and send by post, fax, or I could scan it and email it. Did the emailthing, twice. After a week of no answer I emailed to ask how far the were in processing, and they said they never got it. Wow, a never received email, how strange...

On the 16th of February I got a package, it was my order from January. I'm happy I finally got it. But I will never, ever, order anything here again. What a horrible website.

And PLEASE, take this as a warning. I read the nasty reviews before ordering, thinking "oh, it won't happen to me." Well it will, so please don't order here. It will make you go crazy with frustration.

Lotte Dew´s profile

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Lotte Dew
Reviewer
1984
Rotterdam, United Kingdom

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