I placed this order for a Christmas present on the 6th December 2013. I realise this is a little late but it said it would be delivered within 10 working days. It was not made clear when paying that it could take up to 21 days over busy periods. Either way, it only arrived on the 14th January so missed Christmas by a long way.
I had to chase this up every week by phone as their email address bounced back my email. When calling their helpline number, I waited nearly 10 minutes on hold EVERY time, for my call to be answered. When I finally got through, the staff could not give me any estimated delivery date. The product is quite nice, but the pictures have not come out very clearly. And of course you have to put it together yourself.
Overall, I would not use this company again.
After requesting a quote on the website, I was immediately emailed a sample copy of my personalised product. The delivery was early and the product looks fantastic! I would recommend and order from them again.
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